Motorola Razr: Why does Motorola not want iFixit to investigate screen failures?

Motorola Razr: Why does Motorola not want iFixit to investigate screen failures?

Folding phones are not the most durable technology. Most of us accept that mechanical issues with these new flexible devices are part of the experience for the time being. However, one manufacturer seems to be a bit more nervous than others about the performance of their debuting foldable.

The story published by Input is a familiar one. The Motorola Razr foldable that the company purchased for testing suffered major problems, including the Razr's screen peeling away from the casing. After contacting Motorola, the technical site staff was asked to send the phone to Motorola for analysis.

Input then decided to approach iFixit's tech repair community and asked its CEO, Kyle Wiens, if he would be willing to inspect the phone as a third party. Initially, Wiens was eager to see the broken Razr, but later the Input team received a statement from iFixit that Motorola had learned of the plan and would not accept the phone. Even stranger, Input received an e-mail from Motorola shortly after this statement, stating that they had no problem with iFixit's proposal.

Wiens then issued another statement to Input, stating that iFixit had agreed not to inspect the broken Razr in favor of Motorola. He continued that although the site is affiliated with Motorola, the site's famous smartphone teardowns have not prevented it from criticizing the company when appropriate, including the Razr. He also denied that Motorola would "defer to the manufacturer for root cause analysis," which iFixit claimed it would do.

This is bizarre to say the least. No doubt Motorola as a whole is proud of its first folding phone, which recalls one of the most famous handsets of all time. iFixit is of course entitled to its own judgment, but this is not a good precedent.

If this story doesn't put you off your backside and you want a phone that is on the cutting edge of what smartphones can do, yet harkens back to the classic feature phone designs of the mid-2000s, the Motorola Razr is still available for purchase.

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