Motorola Razr display peels in just a week (Update: Motorola responds)

Motorola Razr display peels in just a week (Update: Motorola responds)

5:35 p.m. ET Update: Motorola released a statement to Tom's Guide.

The Motorola Razr was supposed to symbolize the rebirth of an icon, but so far, lackluster reviews and complaints about durability have thrown the launch into chaos. Currently, one reviewer reports that his Razr's display is peeling within a week.

According to Raymond Wong of Input, the plastic OLED display on his Razr is peeling from where the screen folds. It does not look good.

He says "huge horizontal bubbles" appear out of nowhere and there is delamination between the top lamination layer and the display panel.

Strangely, according to Wong, the Razr's display peeled away from the folds during a 45-minute train ride, all the while the phone was closed.

The damage rendered the touchscreen essentially unresponsive, especially in the center of the display.

Motorola issued the following statement in response to the report:

We have full confidence in the Razr display and do not believe consumers will experience display flaking through normal use. As part of the development process, the Razr underwent extreme temperature testing. As with other cell phones, Motorola recommends that cell phones not be stored (e.g., in a car) in environments below -4 degrees Fahrenheit and above 140 degrees Fahrenheit. Any weather-related device failure during normal use that is not the result of abuse or misuse is covered under the standard warranty.

Wong's theory is that changes in outdoor and indoor temperatures could have damaged the phone's display, but you would think Motorola would have tested temperature changes on such a phone.

This is not the first report of durability issues with the Motorola Razr. Some early users and reviewers complained that the display creaked when opening and closing the device.

The Razr also failed CNET's Foldbot test after only 27,000 folds. Motorola, however, claims that the test is not fair and does not simulate real-world usage.

But this is not just Motorola. There have already been reports of Galaxy Z Flips breaking, probably due to the cold weather. According to one Twitter user, he just opened the box, peeled off the protective film, and turned the phone over, only to hear a snapping sound. Not good.

Perhaps the folding revolution was simply not supposed to happen. Instead, would you be interested in a non-folding Galaxy S20 Ultra or futuristic TCL slider phone?

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