Samsung customer representatives continue to say that the Galaxy S8 and Note 8 will come with Android 10, despite the company's official roadmap. We say it again. So maybe, just maybe, Samsung has changed its mind?

That seems unlikely, but let's look back at the facts so far.

In September 2019, Samsung announced its decision not to update the Galaxy S8 and Note 8 to Android 10, despite them being 2017 flagships. This shameless decision was in line with the Korean company's previous upgrade policy, but was still surprising, especially since Samsung is updating the Galaxy A7 to Android 10. It is arguably a much less firepowerful phone than the S8, which was released in the same year.

The decision not to support the 2017 flagship is not a technical one, but a completely marketing one. Simply, if you want a flagship with the latest and greatest OS, you have to burn your credit card on a new Galaxy or Note every two years. Last year Apple released iOS 13 on all iPhones, even the iPhone 6s released in 2015 and the iPhone SE released in 2016.

But I digress. Regardless of this being a shameless and shameful move of planned obsolescence, in November 2019, we got a glimmer of hope: Samsung Customer Care told a "disgruntled Galaxy S8 owner" that his phone would eventually receive the Android 10 update.

Of course, this may have been a glitch in the Matrix--a lonely and bewildered customer rep telling the user what he wanted to hear. [But today, SamMobile is reporting new indications from Samsung Customer Care that the rep is still repeating the same thing. Here is a screenshot of the exchange:

Again, it is possible that the rep is saying everything incorrectly. However, there seems to be a pattern here. Could this be true? Are these two models really "eligible" to receive the new version of Android 10? Will the deployment really take place "this year, in 2020"?

We can only hope so. Otherwise, Samsung, you are really screwing up for a lot of people.